Customer Service Hours: 12/24: 9 to 5 p.m. | 12/25: Closed | 12/31: 9 to 5 p.m. | 01/01: Closed
View in English View in Japanese
Call Us! 888 366 0345

About the Newsletter

The newsletter is a 100% opt-in email periodical. What does this mean? It means that every single email address that is receiving the communication is doing so because the user of that email address gave permission to receive the newsletter. Each and every time an order is placed with our company, the customer is asked whether or not they would like to receive the newsletter.

Sometimes I receive multiple copies; what's up with that?

We know that people change email addresses, have multiple email accounts, and may place orders using at least two different email addresses (home address and work address being the most common). If you would like to remove one or more of these addresses, send a note to and we'll get it taken care of right away. Sometimes our email server has indigestion and will spit out multiple copies of the same newsletter. This is just as frustrating for us as it is for you. We apologize for the times it has happened in the past. We hope it doesn't happen again, but just in case, we didn't mean to do it!

How do I stop the newsletter from coming to me?

Each newsletter has a link at the very bottom that says SafeUnsubscribe. Click this and it will process your request right away.

Do you share your email list?

No. No way. Not before, not now, not ever. Never.

I'm not getting your emails.

There are a variety of reasons that this could be happening. A very common culprit is the various spam filters set up on ISP's and individual machines. The newsletter comes from, so you might want to go ahead and unblock this address (known as "whitelisting"). This is very important is you are using a "challenge/response" system such as the one implemented by Earthlink. Order confirmations come from If you do not unblock these addresses, you'll never see the emails!

What about "bounces"?

Each week, receives notifications from ISP's that mail has not been delivered to its intended recipient. These messages are known as bounces. When we get a message that the account does not exist, no such user, invalid recipient, etc., we take that email address out of our database. Surprisingly, a significant number of folks will mis-type their email address. This makes it impossible for us to send you the newsletter, or even order confirmations and UPS tracking information.

The Pipeline Newsletter

News of available Fresh Pipes is available through newsreader services. Click here to subscribe >>

Contact Smokingpipes

CALL US: 888 366 0345
550 Hwy 9 East, Longs, SC 29568

Hours of Operation: Our website is always open and you can place an order at any time. Phone/office hours are 9am-7pm US/Eastern (GMT -5:00) Monday-Friday and 10am-5pm US/Eastern (GMT -5:00) on Saturdays. Our Little River, SC showroom is open 10am-7pm US/Eastern (GMT -5:00) Monday-Sunday.

We reserve the right to verify delivery to cardholder via UPS. You must be 18 years or older to make any selections on this site - by doing so, you are confirming that you are of legal age to purchase tobacco products or smoking accessories. We will deny any order we believe has been placed by a minor.

WARNING: does not sell tobacco or tobacco related products to anyone under the age of 18, nor do we sell cigarettes.WARNING:Products on this site contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

© 2000-2015 Laudisi Enterprises, Inc. All rights reserved.