About the Smokingpipes.com Newsletter

The Smokingpipes.com newsletter is a 100% opt-in email periodical. What does this mean? It means that every single email address that is receiving the communication is doing so because the user of that email address gave permission to receive the newsletter. Each and every time an order is placed with our company, the customer is asked whether or not they would like to receive the newsletter.

Sometimes I receive multiple copies; what's up with that?

We know that people change email addresses, have multiple email accounts, and may place orders using at least two different email addresses (home address and work address being the most common). If you would like to remove one or more of these addresses, send a note to remove@smokingpipes.com and we'll get it taken care of right away. Sometimes our email server has indigestion and will spit out multiple copies of the same newsletter. This is just as frustrating for us as it is for you. We apologize for the times it has happened in the past. We hope it doesn't happen again, but just in case, we didn't mean to do it!

How do I stop the newsletter from coming to me?

Each newsletter has a link at the very bottom that says SafeUnsubscribe. Click this and it will process your request right away.

Do you share your email list?

No. No way. Not before, not now, not ever. Never.

I'm not getting your emails.

There are a variety of reasons that this could be happening. A very common culprit is the various spam filters set up on ISP's and individual machines. The newsletter comes from info@smokingpipes.com, so you might want to go ahead and unblock this address (known as "whitelisting"). This is very important is you are using a "challenge/response" system such as the one implemented by Earthlink. Order confirmations come from orders@smokingpipes.com. If you do not unblock these addresses, you'll never see the emails!

What about "bounces"?

Each week, Smokingpipes.com receives notifications from ISP's that mail has not been delivered to its intended recipient. These messages are known as bounces. When we get a message that the account does not exist, no such user, invalid recipient, etc., we take that email address out of our database. Surprisingly, a significant number of folks will mis-type their email address. This makes it impossible for us to send you the newsletter, or even order confirmations and UPS tracking information.



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