It is our policy to handle only the very best quality in all merchandise. However, If you are not completely satisfied, you may return any merchandise for a refund. See below for necessary steps to be taken to insure your refund.
- General Returns/Refunds: Except for the extenuating circumstances described below, we provide a one-month, no questions asked return policy. Simply email us to arrange a return/refund.
- Pipe Returns/Refunds: A pipe may be returned for any reason within one month of purchase, provided it hasn't been smoked. Pipes are warrantied, by us, for one year to be free of defects. If you experience a 'burn-out' during this time period, please email us to arrange a return. We will give you a refund, or an exchange, at our discretion. We do not warranty pipes against excess wear and tear, such as tenon breakage, cracking from dropping the pipe, etc.
- Tobacco Returns/Refunds: We will accept returns on tinned pipe tobacco in limited circumstances, including when the tobacco you received is not the tobacco you ordered or in cases where there is a physical problem with the tobacco itself, such as mold. We will accept discretionary returns on tinned tobacco only if the tobacco has been unopened. In these instances, please email us to arrange a return. We will give you a refund or an exchange, at your discretion. We do not accept returns on bulk tobacco unless there is a physical problem with the tobacco.
- Freight Damage: If damage happens to your items in shipping to you please refuse your order, indicate "damaged" on delivery receipt and call us immediately so we can start working on replacing your order. We will take all steps necessary to insure that you have your replacement product as soon as possible. vv